The Lead Architect is a key leader of the growing technology team, enabling the organization to meet its ambitious growth goals. The role is split into three key areas of responsibility and will report directly to the Director, Architect Services. First, successfully leading design and delivery of technical solution across projects in Cloud for Good’s industries (Education, Nonprofit, State and Local Government, Financial Services). Secondly, coaching a team of Salesforce architects to deliver client work. Finally, serving as a thought leader, strategist, and innovator of the technology department within Cloud for Good.
Location: Virtual: Home-based office in the USA or Canada.
Work Authorization: Citizens or Permanent Residents of the USA or Canada.
Responsibilities
- Client Focus:
- Serve as the lead technical resource on Salesforce implementation projects, including leading technical requirements gathering sessions, ownership of technical deliverables, and oversight of technical project team.
- Oversee and approve creation and maintenance of application and system documentation used in design, testing or programming efforts, including ERDs, system landscapes, and data flow diagrams
- Oversee project architecture and technical solutions delivery (automation, custom development, integration, release management)
- Guide the environment management plan and release strategies for projects, validating that the correct development environments, change controls, and deployment plans are in place; plans may include source control and continuous integration set-up
- Identify synergies between the various SaaS product offerings in terms of application and infrastructure and will offer guidance on best practices and efficiencies in utilization
- Show a commitment to customer satisfaction
- Internal Support:
- Provide management and support of architect team members aligned with vertical in 1:1 meetings
- Act as a point of escalation for direct reports on red accounts
- Serve as a thought leader on the technical team, leading the development of technical assets to support services and sales.
- Work with Account Executives in a Solution Architect function to scope project proposals with appropriate estimates for level of effort to deliver solutions and present a vision to prospects of possible solutions and outcomes
- Provide colleagues with one-off and ongoing technical assistance as needed
- Provide technical guidance to Services and Sales regarding the development of Salesforce.com applications to support business and product strategies
- Maintain expert-level knowledge of Force.com application development, Salesforce.com integration and extension, features, designing solutions, using the Force.com API, Apex, Visualforce, Aura, Lightning Web Components, applications from the AppExchange and other tools that extend the product
Qualifications and Education Requirements
- 4+ years experience in client services or consulting services
- 4+ years of hands-on experience with developing and configuring Salesforce technology
- Bachelor’s degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
- Experience in Agile Delivery Methodology
- Demonstrated experience developing and implementing Salesforce technology best practices
- Experience managing a team in a project or professional services environment
- Presentation, communication, and facilitation skills
- Self-starter with proven ability to successfully kick-start new initiatives and to drive complex issues through analysis and resolution
- Technology Expertise:
- Salesforce technical certifications (Developer or Architect certifications)
- Salesforce integration skills integrating Salesforce with MuleSoft or other middleware products
- Solid experience in Data Modeling concepts and tools, including database experience with SOQL, SQL, and Oracle
- Familiarity with Apex development, Visualforce, Aura (Lightning Components), Java or JavaScript
- Experience with VS Code, or Salesforce DX a plus
- Understanding of Salesforce user experience layer design & build skills using Lightning Web Components (LWC), Aura, and JavaScript
- Ability to review/share feedback on Salesforce configuration and development best practices supporting application scalability
- Demonstrate deep knowledge of all Salesforce product offerings and common third-party solutions
- Strong understanding of architectural design patterns, including object-oriented design patterns, common integration patterns, event-based architectures, etc.
Required Skills
- Proven experience leading clients and engagement teams through complex solution implementations.
- Experience providing solution design guidance to other architects or technical resources.
- Ability to lead simultaneous initiatives in an entrepreneurial culture.
- Multi-task oriented with desire to work in a fast-paced environment.
- Excellent written and verbal communication skills.
- Strong, proactive leadership skills
Working Successfully at CFG
Cloud for Good is a client-service organization, and as a member of our fully remote team, there are a few non-negotiables that enable collaboration, professionalism, and exceptional client outcomes. We succeed when our teams work in partnership with clients, communicate proactively, and uphold the standards that make Cloud for Good a trusted partner.
- Travel Requirements
- All roles at Cloud for Good include a travel component. Business travel—both domestic and international—may be required based on project and client needs. The amount of travel will vary by role but is generally expected to be up to 30% annually. Travel is considered an essential part of this position and supports effective client engagement, collaboration, and company representation.
- Work Environment
- Cloud for Good is a fully remote company. Team members are expected to maintain a professional, distraction-free workspace that is camera-ready for video meetings. Collaboration takes place across Zoom, Office 365, Salesforce, and Slack during standard business hours (9:00 a.m. – 5:00 p.m. in your local time zone).
- Client Time Zone Alignment
- As a team member, you may be required to adjust your work hours to align with your key client’s time zone to support effective communication, collaboration, and project delivery. Flexibility and coordination with your Project Lead (Services) will help ensure success in this client-facing role.
Disclaimers
- Equal Opportunity Statement
- At Cloud for Good, we are proud to be an Equal Opportunity Employer and adhere to the principles of Equal Employment Opportunity (EEO). We do not discriminate in employment decisions or practices based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected characteristic.
- Our commitment to non-discrimination applies across every location in which our company operates, and it encompasses all aspects of employment.
- Cloud for Good strongly encourages individuals from diverse backgrounds and identities to apply. Our commitment to diversity not only strengthens our workplace culture but also drives better outcomes for our clients. We value inclusivity and want applicants who may require special assistance or accommodation during the interview process to know we’re here to assist you.
- Use of AI in Interviewing
- At Cloud for Good, we believe in conducting interviews that are fair, equitable, and designed to evaluate candidates based on their qualifications and experience with the organization. To ensure that all candidates are given an equal opportunity to demonstrate their abilities, we prohibit the use of AI or any other type of machine learning tools during the interview process.
- Candidates are expected to participate in the interview process remotely using video conferencing. Any attempt to use AI or similar technology to respond to interview questions, analyze or provide feedback on the interview process, or perform any other interview-related tasks is strictly prohibited and will be considered a violation of our policy and may result in disqualification from the interview process.
- We understand that some candidates may have disabilities or other circumstances that require accommodation during the interview process. In such cases, we will make reasonable accommodations to enable candidates to participate in the interview process to the best of their ability. However, we do not permit the use of AI or similar technology as a substitute for direct participation in the interview.