The Direct Response Consultant is responsible for developing offline marketing campaigns and other complex segmentation that is critical to our customer’s ongoing day-to-day operations and overall fundraising success. The Direct Response Consultant works closely with the customer, the customer’s strategic marketing partner, and internal team members to build and execute comprehensive plans to meet customers’ ongoing and ad hoc needs. Because most of the work is client-facing, communication skills and a genuine interest in helping people and organizations is very important. The ability to collaborate with peers and clients, while building consensus is also critical for success.
Location: Virtual: Home-based office in the USA or Canada.
Work Authorization: Citizens or Permanent Residents of USA or Canada. Cannot provide Visa sponsorship.
Responsibilities
- Work closely with customers and direct marketing agencies to execute offline campaign strategy.
- Perform campaign segmentation for accurate, on-time delivery.
- Verify, troubleshoot, and thoroughly quality check results of all campaign outputs.
- Attend regularly scheduled internal and external customer-facing meetings to manage complex campaign schedules.
- Provide customer support for segmentation and data analysis questions.
- Create, update, and maintain customer-specific documentation.
- Meet established Service Level Agreements by performing tasks in a timely and efficient manner
- Develop content and participate in periodic customer-facing reviews for improved customer experience.
Qualifications and Education Requirements
- 4+ years of offline mass marketing campaign experience with nonprofit or commercial customers.
- Demonstrated expertise working with relational databases, writing and optimizing SQL queries, developing data views/perspectives, and creating stored procedures.
- Proven data management service bureau experience in a campaign production role.
- Extensive experience managing large data volumes for nonprofit or commercial customers.
- Demonstrated experience in a business analyst and/or analytics role for nonprofit or commercial customers.
- Comfort working in a Virtual Environment
Preferred Skills
- Detail-oriented and motivated individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
- Customer success-oriented with a relentless focus on making our customers successful.
- Team player with a track record of building positive relationships with peers and others within a company.
- Strong ability to work independently and accurately complete complex deliverables within a time-bound environment.
- Resourceful and strong problem-solving skills.
- Excellent analytical skills and the ability to develop processes and methodologies respectful of the associated large data volumes.
- Snowflake and Redshift experience a plus.
- Hands-on experience administering core Salesforce products
- Salesforce Certified Administrator (201)
Working Successfully at CFG
Cloud for Good is a client-service organization, and as a member of our fully remote team, there are a few non-negotiables that enable collaboration, professionalism, and exceptional client outcomes. We succeed when our teams work in partnership with clients, communicate proactively, and uphold the standards that make Cloud for Good a trusted partner.
- Travel Requirements
- All roles at Cloud for Good include a travel component. Business travel—both domestic and international—may be required based on project and client needs. The amount of travel will vary by role but is generally expected to be up to 20% annually. Travel is considered an essential part of this position and supports effective client engagement, collaboration, and company representation.
- Work Environment
- Cloud for Good is a fully remote company. Team members are expected to maintain a professional, distraction-free workspace that is camera-ready for video meetings. Collaboration takes place across Zoom, Office 365, Salesforce, and Slack during standard business hours (9:00 a.m. – 5:00 p.m. in your local time zone).
- Client Time Zone Alignment
- As a team member, you may be required to adjust your work hours to align with your key client’s time zone to support effective communication, collaboration, and project delivery. Flexibility and coordination with your Project Lead (Services) will help ensure success in this client-facing role.
Disclaimers
- Equal Opportunity Statement
- At Cloud for Good, we are proud to be an Equal Opportunity Employer and adhere to the principles of Equal Employment Opportunity (EEO). We do not discriminate in employment decisions or practices based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected characteristic.
- Our commitment to non-discrimination applies across every location in which our company operates, and it encompasses all aspects of employment.
- Cloud for Good strongly encourages individuals from diverse backgrounds and identities to apply. Our commitment to diversity not only strengthens our workplace culture but also drives better outcomes for our clients. We value inclusivity and want applicants who may require special assistance or accommodation during the interview process to know we’re here to assist you.
- Use of AI in Interviewing
- At Cloud for Good, we believe in conducting interviews that are fair, equitable, and designed to evaluate candidates based on their qualifications and experience with the organization. To ensure that all candidates are given an equal opportunity to demonstrate their abilities, we prohibit the use of AI or any other type of machine learning tools during the interview process.
- Candidates are expected to participate in the interview process remotely using video conferencing. Any attempt to use AI or similar technology to respond to interview questions, analyze or provide feedback on the interview process, or perform any other interview-related tasks is strictly prohibited and will be considered a violation of our policy and may result in disqualification from the interview process.
- We understand that some candidates may have disabilities or other circumstances that require accommodation during the interview process. In such cases, we will make reasonable accommodations to enable candidates to participate in the interview process to the best of their ability. However, we do not permit the use of AI or similar technology as a substitute for direct participation in the interview.