Support and Maintenance of Your University’s Salesforce Org: Leading Through Governance
In part one of our Support and Maintenance of Your University’s Salesforce Org blog series, we explored long-term maintenance and success strategies, starting with best practices related to staffing your Salesforce instance. Now that you know how to place the right people in the right positions based on their skills to succeed, it is also […]
A New Year for Salesforce Resolutions
This is my favorite time of the year. The holidays are bringing families together, and as the year ends it is the perfect opportunity to reflect on what 2018 has brought. If you’re like me, you started out the new year with resolutions. Decisions aimed at making my life a little a healthier, happier and […]
Lessons Learned: Great Customer Service Through Humanity
There are some calls that go sour, some meetings where obstreperousness is abundant, and some that happen to fall on everyone’s bad day. These are key learning experiences and surely opportunities to strengthen your client relationship.