User engagement is one of the most critical factors for the success of any Salesforce implementation. The initial excitement and engagement that users feel immediately after a new implementation often fades quickly. Without continued support and optimization, users may feel disconnected or overwhelmed, leading to underutilization of the platform. Continually maintaining and enhancing user adoption and engagement can be challenging, especially as systems evolve and organizational needs change. This is where a Managed Services approach can make all the difference, and here are five ways Managed Services can help reengage your users and boost Salesforce adoption across your organization.
1. Tailored Training and Enablement
Many users have disengaged with a new platform because they don’t feel confident navigating the platform or utilizing its features as a means of augmenting or supporting their work, processes, or tasks. Cloud for Good’s Managed Services team offers customized training sessions designed to meet the specific needs of your staff. Whether it’s onboarding new users or upskilling existing ones, conducting a remote or on-site training session, or providing your users with dedicated office hours where they can ask questions to our Managed Service experts, having tailored training and enablement sessions will build confidence and proficiency among your organization, which ensures that your users feel empowered to use Salesforce effectively.
2. Optimizing User Experiences
User experience goes hand-in-hand with user engagement. However, complex or outdated workflows can frustrate users and hinder adoption. Our Managed Services team will analyze your current processes and identify users’ various pain points, and will then streamline and automate workflows to improve usability. Simplifying the user experience makes Salesforce a more intuitive and rewarding tool for end-users. This, in turn, helps facilitate increased user adoption.
3. Providing On-Demand Support
When users encounter issues or have questions on Salesforce, having access to immediate support when they need it is crucial to preventing frustration and disengagement with the platform. Cloud for Good Managed Services provides a team of dedicated consultants who can resolve technical problems, answer questions, and offer guidance in real-time. Having access to this high level of responsive support thus encourages users to stay engaged and confident in their use of Salesforce.
Want to learn more about the value that Managed Services can bring to your nonprofit or educational institution after your Salesforce implementation ends?
4. Driving Continuous Improvements
need new tools, features, or business capabilities in (or compatible with) Salesforce to support their new needs. However, identifying which new technologies or features are appropriate or necessary to support the evolving needs of your organization can be challenging, especially for organizations that are new to the Salesforce ecosystem. This is where having the guidance of a Managed Services partner like Cloud for Good can help. Cloud for Good Managed Service works proactively alongside your organization’s Salesforce users to keep your Salesforce environment aligned with these changes. Through regular check-ins, feedback sessions, and deploying system optimizations, Managed Services ensure the platform continues to meet your user needs and expectations, keeping adoption and engagement levels high. Additionally, Cloud for Good’s Managed Services works to proactively identify and mitigate issues before they arise, ensuring your organization’s existing Salesforce environment is future-proof, dependable, and free of technical debt.
5. Leveraging Data for Insights
User adoption and engagement often falters when Salesforce users don’t see the value of the data they input into Salesforce. Managed Services, however, helps organizations build insightful dashboards and reports that demonstrate the impact of user activities within the system. By showing how their contributions drive outcomes, users are more likely to stay motivated and committed to using the platform.
In our webinar “Cloud for Good Managed Services: Maximizing Your Salesforce Investment”, Anoushka Donnelly from Family House provided insight into the value Cloud for Good’s Managed Services team can bring. “We’ve had so many different staff members, consultants and even volunteers that have helped with Salesforce projects over the last 12 years, but many of those enhancements don’t align with how we want to utilize Salesforce today. The Cloud for Good team has allowed us to update our processes and create efficiencies by building out automations. They have also continued to build enhancements and provide new solutions that are well thought out and future-proof.”
The Value of Partnering with Managed Services
The most important asset your organization has is the people who passionately invest their time and effort into achieving your organization’s mission. Thus, by enhancing user experiences, providing tailored support, and driving continuous improvements, Managed Services fosters a culture of adoption within your organization that maximizes the value of your Salesforce investment.
Are you ready to reignite user adoption and unlock the full potential of Salesforce? Download and read our eBook on how Cloud for Good Managed Services drives post-implementation success, and contact us to learn more about how Managed Services can support your organization’s goals.
