Salesforce administrators, or admins, are the backbone of any successful Salesforce environment. They ensure the platform runs smoothly, troubleshoot issues, and enable teams to harness its full potential. However, as organizations grow, their Salesforce needs evolve; as a result, it is not uncommon for admins to find their bandwidth stretched thin. Between managing day-to-day tasks and implementing strategic improvements, admins face a constant balancing act in their ability to support their organization’s growing Salesforce platform and demands.
This is where Cloud for Good Managed Services can help. By providing expert support and resources, we can help Salesforce admins to shift their focus from maintaining Salesforce towards more meaningful tasks and projects that support and enable innovation and drive greater impact across their organization. Here are three ways our Managed Services offering empowers Salesforce admins.
The Role of Managed Services in Supporting Salesforce Admins
Cloud for Good’s Managed Services act as an extension of your organization’s Salesforce team, offering tailored solutions to meet your organization’s unique needs within Salesforce. Our Managed Services supplement your admins by:
1. Taking Over Routine Tasks
Salesforce admins often spend a significant amount of time on recurring tasks such as user management, data cleaning, and troubleshooting. Managed Services, however, can take these responsibilities off admins’ workloads by:
- Monitoring system performance and resolving technical issues
- Managing updates, patches, and Salesforce releases
- Performing regular data audits and implementing governance policies
As a result, Managed Services frees up more time for admins to focus on more strategic initiatives that can enhance the Salesforce platform’s value.
This area of support has been immensely valuable for Bryon Glock, Director of Enterprise Application Success at Western Michigan University (WMU), when he partnered with Cloud for Good’s Managed Services team to augment the capabilities of his internal CRM team.
2. Providing Access to Supplemental Expertise and Scalability
Salesforce admins may encounter complex challenges or projects that exceed their expertise or bandwidth. However, with Managed Services, admins gain access to a team of specialists who can:
- Assist with advanced customizations, integrations, and automations
- Provide strategic advice on optimizing workflows and adopting new features
- Scale resources up or down as your organization’s needs change
One of Cloud for Good’s nonprofit clients, Reach Out and Read, partnered with Cloud for Good Managed Services to optimize Gift Reporting by leveraging Salesforce and Apsona.
“This solution is life-changing and has provided so much value,” said Brenna Melo, Reach Out and Read’s Director of Development Operations, on the work Cloud for Good delivered. “We can now see what portion of a gift each of our affiliates receives. We can also see pipeline items on Opportunities within Salesforce and staff can see what those are in the gift process. The addition of the Grant Summary Sheet Button has made an even bigger impact by replacing a manual process with an automated one.”
3. Supporting Strategic Initiatives
With routine tasks managed by Cloud for Good’s Managed Services, admins can dedicate their newfound time towards supporting and enabling high-impact improvements such as:
- Implementing AI tools like Einstein Analytics to generate predictive insights
- Developing tailored automations to enhance efficiency
- Creating dashboards and reports that drive informed decision-making
The need for guidance on delivering technology that supports strategic initiatives led UMass Amherst (UMass) to engage and partner with Cloud for Good’s Enterprise Managed Services (EMS) team. “We knew we could probably get a temporary hire or a contractor to do some finger-on keyboard work, but really what we needed here was not just fingers on keyboards, but someone who could tell us, ‘Are we doing this the right way?’” shared Chris Pilsner, UMass Amherst’s University Relations’ Chief Relationship Officer, on the decision to partner with Cloud for Good. Together, UMass and Cloud for Good built a strong rapport and working relationship to successfully deliver five distinct solutions that drive the university’s strategic initiatives.
Why Choose Cloud for Good Managed Services?
Partnering with Cloud for Good’s Managed Services provides organizations with:
- Tailored Support: Solutions designed to complement your admin’s expertise and address organizational goals.
- Expertise on Demand: Access to a diverse team of Salesforce specialists without the overhead of hiring.
- Strategic Focus: The ability to delegate routine tasks, empowering admins to drive innovation and impact.
By supplementing your Salesforce admin with Managed Services, you unlock the full potential of your platform while fostering growth and efficiency across your organization.
Ready to empower your Admin Team? Let’s make the most of your Salesforce investment. Contact Cloud for Good today to learn how Managed Services can transform your organization’s Salesforce experience and enable your admin team to deliver lasting impact.
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