The education landscape is at a pivotal moment, with institutions facing greater demands to be more connected, efficient, and agile. The Education Keynote at Salesforce’s Dreamforce 2025 conference addressed these challenges head-on and unveiled a new vision for a connected campus powered by agentic AI, data, and a suite of new and upcoming product innovations for Agentforce and Education Cloud—along with the renaming of Education Cloud to Agentforce 360 for Education. The central message was clear: by unifying data and seamlessly integrating AI, including AI agents, higher education institutions can scale personalized experiences for learners while empowering the staff at the heart of their mission. Here’s what you need to know from the Education Keynote at Dreamforce 2025.
Education Cloud is Now Agentforce 360 for Education
One of the major announcements of the education keynote at Dreamforce was the renaming of Education Cloud to Agentforce 360 for Education. The name change comes as part of Salesforce’s launch of Agentforce 360, which is the next generation of the Agentforce Platform. Agentforce 360 for Education is built with Agentforce Education, which has purpose-built agentic AI is designed to act as a digital teammate for institutional staff and as a personalized digital guide for students.
Product Announcements and Innovations
Agent Innovations
During the Education Keynote, Salesforce announced the launch of over 20 agentic workflows, complete with topics, actions, and flows designed to help institutions rapidly deploy AI for their most common use cases. Behind the scenes, these agents are powered by Agentforce 360 for Education’s deeply unified platform. Each agentic digital advisor is supported by a library of pre-built prompts and actions in Agentforce 360 for Education, which are underpinned by the education data model and business processes. Data 360 (formerly Data Cloud) unifies information from core campus systems, like an LMS, turning the agent into a true digital teammate capable of delivering a 360-degree view of the student.
Ready-to-use agents in Agentforce Education are already generally available (in GA) for:
Recruitment & Admissions
- Student Recruitment (Beta)
- RFI Support
- Campus Tour Registration
- Application Creation
Student Success
- Advising Support
- Career Planning & Goal Setting
Advancement & Alumni Relations
- Philanthropic Research
New Education Capabilities for Agentforce 360 for Education
Elsewhere for Agentforce 360 for Education, Salesforce also announced the General Availability (GA) of education capabilities for the areas of enrollment, retention, fundraising, and next-gen Student Information System (SIS) capabilities:
- Career Planning & Goal Setting
- Gift Planning
- Course Registration & Windows
- Holds & Blocks
- SIS Rules Engine
- Course Search Support (Beta)
Salesforce also unveiled plans to release additional Agentforce 360 for Education capabilities, like Transfer Credits, and Agentforce Education agents, like a Student Financials agent, in February 2026.
Conclusion: Connecting Campuses with Agentic AI
With Agentforce 360 for Education, Salesforce has provided a powerful platform for institutions ready to build the connected campus of today and of the future, and Cloud for Good is excited to be a part of Salesforce’s initiatives to connect campuses with agentic AI.
If you have questions about the shift from Education Cloud to Agentforce 360 for Education, next-gen SIS capabilities on Agentforce 360 for Education, get in touch with our experts!
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