Agentforce for IT Service: Modernizing IT Support on Salesforce

IT teams in higher education are under increasing pressure to deliver fast, efficient support while managing a growing number of systems, devices, and service requests. Many institutions rely on disconnected tools that limit visibility into assets, users, and support workflows.

Join Cloud for Good to explore how Agentforce for IT Service on Salesforce brings IT service management, asset tracking, and intelligent automation together on a single platform.

In this session, CFG’s Ryan Blake, Director of Solution Engineering, walks through what a modern IT service approach looks like on Salesforce and how it differs from traditional tools like Service Cloud. We’ll also address why Salesforce is entering this space and where it fits for institutions looking to improve internal operations rather than drive revenue.

You’ll see a live demonstration of how users can submit requests, how IT teams manage incidents and assets, and how agent-driven capabilities can automate common tasks such as provisioning software or resolving requests. We’ll also explore how having a more complete view of users, devices, and services improves efficiency and support delivery.

Attendees will learn:

• What Agentforce for IT Service is and how it differs from Service Cloud
• Why Salesforce is investing in IT service management and where it fits
• How to manage IT requests, assets, and users within a single platform
• How agent-driven capabilities can automate common IT support tasks
• Key considerations for implementing IT service management on Salesforce

Register now to learn how to modernize IT support and improve service delivery across your institution.