My first Dreamforce was an unforgettable experience. It was 2007, and I was working for a small nonprofit using Salesforce through the Power of Us program. Marc Benioff took the stage to announce the AppExchange, but what stood out most wasn’t the technology; it was the heart behind it. As he began his keynote, Benioff asked all the nonprofits in the audience to stand. The entire room erupted in applause. In that moment, it was clear: Salesforce wasn’t just building software; it was building a community where technology could be a force for good.
That same spirit came to life with the introduction of the 1-1-1 model. A new philanthropic model in which companies dedicate 1% of their product, 1% of employee time, and 1% of equity to social good. At the time, it felt revolutionary. Today, it’s part of what makes Salesforce so special.
Salesforce took the 1-1-1 model, specifically the product donation through the Power of Us Program, a step forward when they developed the Nonprofit Success Pack (NPSP). This managed package, built on top of Sales and Service Clouds, addressed the most common needs nonprofits face. I was personally involved in providing feedback on the development of NPSP (I was even a power user of the previous iteration, called Nonprofit Force), and when I founded Cloud for Good, we contributed to this open-source product.
In 2023, Salesforce announced a shift from the concept of managed packages. Rather than building solutions on top of Salesforce, they unified all their industries under a common data model and addressed industry needs as part of the core Salesforce platform. This was the beginning of Nonprofit Cloud, which was recently rebranded as Agentforce Nonprofit.
The Power of Us Evolves
Beginning December 2025, Salesforce transitioned the Power of Us program from Nonprofit Success Pack (NPSP) licenses to Agentforce Nonprofit. The “10 Free NPSP Licenses” option was removed. Instead, applicants are now offered 10 Free Agentforce Nonprofit CRM Licenses and 10 Free Agentforce Sales and Agentforce Service CRM Licenses (vanilla Sales and Service without the industry functionality).
For organizations already using NPSP, nothing changes right now. Your licenses remain valid, your system remains supported, and your investment remains protected. It is important to note that at this point, Salesforce is not announcing the end of life for NPSP or even the end of sale. They did, however, announce the end of innovation for NPSP in 2024.
Why Salesforce is Guiding Nonprofits Toward Agentforce Nonprofit
Over the past few years, Salesforce has been restructuring its entire industry portfolio onto a modern, unified data model – bringing all sectors, from media, consumer goods, financial services, and healthcare to education and nonprofits, onto the same core platform. Agentforce isn’t just a modern CRM built for fundraising and mission delivery; it’s part of Salesforce’s global strategy to unify industries under one intelligent, extensible data foundation
Exploring this industry-wide evolution in our blog, Agentforce for Nonprofits and Higher Education: What You Need to Know, I’ve called out this pivot as a major advantage for our nonprofits. While organizations can now benefit from the same innovations experienced across industries, they are also presented with solutions for common nonprofit use cases.
Agentforce Nonprofit brings together:
- Fundraising and gift management
- Advancement functionality to support education and grateful patient/ family use cases
- Program and service delivery
- Constituent engagement
- Case management
- Reporting and data intelligence
All within a single, integrated data model.
The results? Less fragmentation, deeper insights via access to R&D across industries counted amongst the Fortune 500, and technology that evolves as your missions grow.
Client success is a top priority at Cloud for Good; therefore, we have advised our clients for over a year not to start with NPSP, as innovation is happening at the industry level. We also invested in R&D to streamline the migration process between NPSP and Agentforce Nonprofit, which resulted in our recent announcement of Stratus, the first of its kind Salesforce org-to-org migration tool.
Starting Strong from Day One
Major migrations and system reconfigurations can be expensive and time-consuming. By directing new nonprofits to Agentforce Nonprofits, Salesforce ensures every new organization starts on the latest, most innovative platform. At Cloud for Good, we share this philosophy. Technology should support long-term sustainability, not just short-term convenience. Salesforce is invested in Agentforce Nonprofit; this is the platform’s future, so our clients should start there.
This shift empowers nonprofits to start strong, with a data foundation built for growth, adaptability, and intelligence from the very beginning.
What This Means for Existing NPSP Organizations
If you’re already using NPSP, there isn’t a direct impact on you. No forced migrations, additional costs, or disruption. However, I encourage you to start planning and budgeting for a migration from NPSP to Agentforce Nonprofit.
To support our clients in this transition, we proactively built an org-to-org migration tool, Stratus. Stratus leverages our years of experience with NPSP and combines it with our AI-driven data and metadata migration framework. This proprietary technology is currently available only to Cloud for Good clients.
Stratus doesn’t just move data. It intelligently migrates the high-volume, high-impact components that typically slow teams down like objects, fields, page layouts, report types, permission sets, profiles, and validation rules, while keeping humans in the loop for review and control. The result is migration that’s faster, more accurate, fully auditable, and far less disruptive to day-to-day operations.
Most importantly, it allows organizations to focus less on technical complexity and more on readiness, adoption, and impact.
The future of nonprofit technology is evolving, but it doesn’t have to feel uncertain. With the right planning, tools, and partners, this transition can be an opportunity to modernize with confidence and clarity.
If you’re ready to start that conversation, Cloud for Good is here to help turn what’s next into meaningful impact.
