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A Few Tips for Your Salesforce Administrator

Recently, a few customers approached me with the following question: “We finished the implementation and training successfully, but we want our Salesforce administrator to continue learning… what should we do?”
Here are some ideas:

1. Send your administrator to a Salesforce User Group
Almost two years ago, upon my return from the Dreamforce conference in London (If you could not attend Dreamforce 2009, you now have the possibility to watch these sessions on You Tube.), I volunteered to open and lead the Israeli nonprofit Salesforce user group.

The user group was a great platform for me (as a director of resource development and the Salesforce administrator of a nonprofit organization) to meet other Salesforce users, share knowledge, face common issues, learn about best practices, and network.

2. Refer them to the Salesforce Community website

This is one of my favorite resources. There’s a lot of information in the Salesforce Community website: Best Practices, “How To’s”, Training & Recordings, and Best Practices.

3. Encourage your administrator to open a Developer Account
This is a great and free platform for your administrator to “play” with Salesforce, customize, and create. Whatever they do on the developer’s account does not harm your organization’s information because it is a separate platform that will never expire.