The TFG Account Manager will be responsible for growing our contract-to-hire business on the Talent for Good team. The Account Manager is responsible for both additional sales and delivery of this business line. This includes defining product offerings and strategy, operating model definition, and service delivery. The Manager engages with our clients through both direct contract execution as well as value added services.
Location: Virtual: Home-based office in the USA.
Work Authorization: Citizens or Permanent Residents of USA or Canada. Cannot provide Visa sponsorship.
Travel: 10-20%
Responsibilities
- Account Management
- Managing customer satisfaction and growth in the accounts
- Drive Client participation at Dreamforce, other salesforce events, and cloud for good marketing opportunities
- Meets or exceeds customer retention and satisfaction targets and provides exceptional customer service
- Works with clients and Consultant Analysts to anticipate contract risks and resolve issues
- Consistently meets deadlines and achieves 100% client satisfaction
- Sales & Marketing Contributions
- Contact and connect with prospective customers to establish customer needs, hiring cycles, and build a customer intimate relationship
- Prepare and present sales information and effective proposals for customers
- Partners with the sales team to win new business
- Partners with Marketing to develop value propositions and sales collateral
- Educates sales team and leadership on the value proposition of our Talent as a Service business
- Responsible for driving growth in the business
- Service Delivery Management & Leadership
- Supports the development of scalable implementation models to support Cloud for Good’s client base
- Monitors and messages internal expectations on key business metrics such as delivery of service, client satisfaction, and system performance
- Gather feedback and best practices from client engagements to improve and refine Cloud for Good’s Contract-to-Hire offering
- Acts as a role model for Cloud for Good’s culture and values
- Collaborates with all functional areas of the business to ensure effective knowledge sharing and team participation in Cloud for Good’s growth
- Meets or exceeds revenue and profitability targets
- Talent Management
- Responsible for program metrics and staffing
- Participates in hiring processes for new Consultant Analysts
Qualifications and Education Requirements
- Demonstrated experience managing clients and upselling / growing accounts
- Experience in staff augmentation or other service-oriented sales, especially within the Salesforce ecosystem is highly preferred
- Experience working with nonprofits and/or higher education institutions preferred
- Bachelor’s degree in a related field or equivalent education/experience
- Experience in project and portfolio management
Skills
- Demonstrated ability to develop and grow long-term engagements with clients and ensure client retention
- Proven experience leading clients and engagement teams through complex solution implementations
- Teamwork/collaboration skills
- Presentation skills
- Ability to lead simultaneous initiatives in an entrepreneurial culture
- Multi-task oriented with desire to work in a fast-paced environment
- Excellent written and verbal communication skills
- Strong, proactive leadership skills
Disclaimers
- Equal Employment Opportunity
- At Cloud for Good, we are proud to be an Equal Opportunity Employer and adhere to the principles of Equal Employment Opportunity (EEO). We do not discriminate in employment decisions or practices on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected characteristic.
- Our commitment to non-discrimination applies across every location in which our company operates, and it encompasses all aspects of employment.
- Cloud for Good strongly encourages individuals from diverse backgrounds and identities to apply. Our commitment to diversity not only strengthens our workplace culture but also drives better outcomes for our clients. We value inclusivity and want applicants who may require special assistance or accommodation during the interview process to know we’re here to assist you.
- Use of AI in Interviewing
- At Cloud for Good, we believe in conducting interviews that are fair, equitable, and designed to evaluate candidates based on their qualifications and experience, with the organization. To ensure that all candidates are given an equal opportunity to demonstrate their abilities, we prohibit the use of AI or any other type of machine learning tools during the interview process.
- Candidates are expected to participate in the interview process remotely using video conferencing. Any attempt to use AI or similar technology to respond to interview questions, analyze or provide feedback on the interview process, or perform any other interview-related tasks is strictly prohibited and will be considered a violation of our policy and may result in disqualification from the interview process.
- We understand that some candidates may have disabilities or other circumstances that require accommodation during the interview process. In such cases, we will make reasonable accommodations to enable candidates to participate in the interview process to the best of their ability. However, we do not permit the use of AI or similar technology as a substitute for direct participation in the interview.
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