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System Administrator in the USA or Canada

Cloud for Good is seeking a System Administrator to help grow the Information Technology department within the organization. The System Administrator will be responsible for administering and managing Cloud for Good’s internal technology systems. This role will report to the IT Lead. They will develop, manage, and support our internal systems to support the growth and scaling of business priorities, objectives, and security requirements. Finally, this role will assist in the overall system security for Cloud for Good.

Location: Virtual: Home-based office in the US or Canada

Work Authorization: Citizens or Permanent Residents of USA or Canada. Cannot Provide Visa Sponsorship

Travel: Maximum 10%

Main Responsibilities

  • Build Cloud for Good’s System Administration Function
    • Assess and document current IT systems and infrastructure.
      • Analyze and support IT infrastructure and systems performance to maintain productivity levels, implement updates, and support new systems or infrastructure as needed
      • Identify gaps and technology needs and make recommendations to support CFG’s growth and security posture
    • Develop and manage IT systems documentation and processes
    • Maintain and continually improve CFG’s IT systems
      • Investigate / partner with service providers to promptly service tickets
      • Support and research cost-effective software tools for the employee base
      • Partner with Cloud for Good’s Technology Services team and other business functions to optimize CFG’s internal tech stack and supports
    • Act as escalation point for internal support issues or needs
    • Implement company-wide technology updates and hold sessions to train employees about new features
    • Explore new technology advancements and work with the IT Lead to implement next-generation tools to replace legacy systems where appropriate
    • Implement and manage authentication across systems with a security focused approach
    • Develop and support automation workflows for licensing, access, onboarding, etc
    • Manage and administer the following systems
      • O365, SharePoint, Jira, and Zoom

 

Qualifications + Education Requirements

Information Technology Experience and Skills

  • 3+ years as a System Administrator or equivalent role
    • Experience administrating systems in a fully remote environment a plus
  • Desktop, Helpdesk, and Cloud support expertise
  • Experience working with a ticketing system
  • Experience with onboarding and offboarding
  • Ability to solve technical problems quickly and efficiently
  • Experience in working with remote conferencing tools
  • Systems Experience
    • Microsoft Suite (O365) and Azure Administration
    • SharePoint Administration
    • Jira Administration a plus
    • SQL working knowledge a plus

 

Key Skills

  • Exceptional judgment when presented with technical needs
  • Team player who can work with little supervision when needed
  • Can successfully track and manage multiple competing tasks
  • Strong communication skills
  • Strong customer service orientation

 

Disclaimers

  • Diversity and Equal Opportunity Commitment
    • At Cloud for Good, we adhere to the principles of Equal Employment Opportunity (EEO) and extend these principles to all our employees and prospective candidates. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, ancestry, age, sex, disability, genetic information, marital status, pregnancy status, amnesty, veteran status, medical condition, or any other legally protected characteristics as defined by federal, state, and local laws. Our commitment to non-discrimination applies across every location in which our company operates, and it encompasses all aspects of employment.
    • Cloud for Good strongly encourages individuals from diverse backgrounds and identities to submit their applications. Our unwavering commitment to fostering diversity not only enhances our workplace but also enhances the outcomes we deliver to our clients.  See our full diversity statement here.
    • We value inclusivity and want applicants who may require special assistance or accommodation during the interview process to know we’re here to assist you.
  • Use of AI in Interviewing
    • At Cloud for Good, we believe in conducting interviews that are fair, equitable, and designed to evaluate candidates based on their qualifications and experience, with the organization. To ensure that all candidates are given an equal opportunity to demonstrate their abilities, we prohibit the use of AI or any other type of machine learning tools during the interview process.
    • Candidates are expected to participate in the interview process remotely using video conferencing. Any attempt to use AI or similar technology to respond to interview questions, analyze or provide feedback on the interview process, or perform any other interview-related tasks is strictly prohibited and will be considered a violation of our policy and may result in disqualification from the interview process.
    • We understand that some candidates may have disabilities or other circumstances that require accommodation during the interview process. In such cases, we will make reasonable accommodations to enable candidates to participate in the interview process to the best of their ability. However, we do not permit the use of AI or similar technology as a substitute for direct participation in the interview.

 

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