The Managing Director, Recurring Revenue is responsible and accountable for Go to Market and Delivery for our Recurring Revenue Line of Business. Offerings within the line of business include Campaign Services and Managed Services. This leadership role is responsible for overall success of our recurring revenue clients, growth of the practice, renewals, and profitability for the line of business. They will define strategy, go to market, product offerings, operating model definition, people management and, and service delivery. This person will work across the organization to drive sales proposals and ensure client success. Key metrics for this role include Sales and Growth Target, Net Promotor Scores and employee growth and retention metrics. This role also supports the development and implementation of standard support model methodologies, including consulting frameworks, tools, and staff development for the onboarding of customers and their businesses.
Location: Virtual: Home-based office in the USA or Canada.
Work Authorization: Citizens or Permanent Residents of USA or Canada. Cannot provide Visa sponsorship
Travel: 10-20%
Responsibilities
- Develop and be accountable for all our recurring revenue offerings
- Responsible for driving growth in each line of business and successful delivery
- Manage a team of Directors, Leads, and Principal Consultants to drive results
- Partner with Marketing to develop Value Propositions and Sales Collateral
- Strategically assess industry ecosystem to identify opportunities or threats for assigned verticals
- Responsible for leading pre-sales activities with CFG Account Executive and Consulting industry counterparts, such as scoping, visioning, and preparing high-level pitches
- Monitor key business metrics such as the delivery of service and client satisfaction on managed projects; communicate expectations to project teams
- Drive best practices and methodology enhancements across the line of business
- Participate in the performance management process through goal setting and performance reviews for managed staff
- Approve hiring decisions for each vertical or line of business
- Support the sale, resource planning, cross-company visibility, and profitability model for professional services generally and assigned vertical specifically
- Collaborate with colleagues across the organization to ensure effective knowledge sharing and team participation in Cloud for Good’s growth
- Drive internal alignment and awareness of the value proposition of our Recurring Revenue business
- Perpetually contribute to the betterment of Cloud for Good
- Act as a role model for Cloud for Good’s culture and values
- Serve as a public face for Cloud for Good at special events
Qualifications and Education Requirements
- 10+ years of experience in client services, and/or consulting services
- 4+ years of experience managing Salesforce implementations or services engagements in a consultative model
- Experience with recurring revenue models is a plus
- Prior experience managing staff in either a project oversight or professional services environment
- Experience in Agile delivery methodology
- Experience working with nonprofits and/or higher education institutions
- Demonstrated experience developing and implementing professional services best practices or managing them across business lines or verticals
- Demonstrated ability to manage and resolve client/project risks and issues
- Must show a commitment to customer satisfaction
- Bachelor’s degree in a related field or equivalent education/experience required
Preferred Skills
- Proven experience leading clients and engagement teams through complex solution implementations
- Ability to develop and maintain long-term engagements with clients and ensure client retention
- Ability to lead simultaneous initiatives in an entrepreneurial culture
- Excellent written and verbal communication skills
- Strong, proactive leadership skills
- Managerial skills
- Strong project management skills
- Strong consulting skills, including ability to work independently and proactively
- Teamwork/collaboration skills
- Presentation skills
Disclaimers
- Equal Employment Opportunity
- At Cloud for Good, we are proud to be an Equal Opportunity Employer and adhere to the principles of Equal Employment Opportunity (EEO). We do not discriminate in employment decisions or practices on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected characteristic.
- Our commitment to non-discrimination applies across every location in which our company operates, and it encompasses all aspects of employment.
- Cloud for Good strongly encourages individuals from diverse backgrounds and identities to apply. Our commitment to diversity not only strengthens our workplace culture but also drives better outcomes for our clients. We value inclusivity and want applicants who may require special assistance or accommodation during the interview process to know we’re here to assist you.
- Use of AI in Interviewing
- At Cloud for Good, we believe in conducting interviews that are fair, equitable, and designed to evaluate candidates based on their qualifications and experience, with the organization. To ensure that all candidates are given an equal opportunity to demonstrate their abilities, we prohibit the use of AI or any other type of machine learning tools during the interview process.
- Candidates are expected to participate in the interview process remotely using video conferencing. Any attempt to use AI or similar technology to respond to interview questions, analyze or provide feedback on the interview process, or perform any other interview-related tasks is strictly prohibited and will be considered a violation of our policy and may result in disqualification from the interview process.
- We understand that some candidates may have disabilities or other circumstances that require accommodation during the interview process. In such cases, we will make reasonable accommodations to enable candidates to participate in the interview process to the best of their ability. However, we do not permit the use of AI or similar technology as a substitute for direct participation in the interview.
.