The Engagement Manager will serve as the face of Cloud for Good for all managed service engagements – Campaign, CRM and/or Digital – for a designated portfolio of clients. The Engagement Manager will be responsible for assignment of tasks to campaign and technical teams and follow through to ensure completion and ensuring the work requested matches the existing statement of work. This is a strategic role and the relationship with the client and team will require a deep knowledge of the clients program, industry norms, campaign – both digital and offline – marketing, as well as basic salesforce.com technology.
Location: Virtual: Home-based office in the USA or Canada.
Work Authorization: Citizens or Permanent Residents of USA or Canada. Cannot provide Visa sponsorship
Travel: 10-20%
Responsibilities
- Serve as the primary conduit for all client requests; oversee the workflow of designated resources; prioritization of deliverables, prepare weekly status reports and facilitate reoccurring status update meetings
- Review and resolve or escalate all cases filed by client related to Managed Services
- Engage other teams when opportunities arise for larger project-based work that falls beyond the scope of Marketing and Data Services
- Deliver training, documentation, and education for clients
- Act as a client’s trusted advisor
- Advocate for the client
Qualifications and Education Requirements
- Knowledge of nonprofit business processes, based on 5+ years working in the nonprofit industry, ideally in a campaign support role
- Mass marketing experience with nonprofit or commercial customer
- The ability to translate between non-technical and technical audiences
- The ability to effectively prioritize and escalate issues where appropriate
- Excellent written and verbal communication skills
- The ability to engender a team spirit within a team of both external and internal players
- Confident, can-do attitude, focused on the client’s success
Preferred Skills
- Detail-oriented and motivated individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
- Customer success-oriented with a relentless focus on making our customers successful.
- Team player with a track record of building positive relationships with peers and others within a company.
- Ability to thrive in a fast pace and complex environment.
- Strong ability to work independently and accurately complete complex deliverables within a time bound environment.
- Resourceful and strong problem-solving skills.
- Excellent analytical skills and the ability to develop processes and methodologies respectful of the associated large data volumes.
- Hands-on experience with core Salesforce products (CRM/Sales Cloud, NPSP/Marketing Cloud)
- Salesforce Certified Administrator (201)
Disclaimers
- Equal Employment Opportunity
- At Cloud for Good, we are proud to be an Equal Opportunity Employer and adhere to the principles of Equal Employment Opportunity (EEO). We do not discriminate in employment decisions or practices on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected characteristic.
- Our commitment to non-discrimination applies across every location in which our company operates, and it encompasses all aspects of employment.
- Cloud for Good strongly encourages individuals from diverse backgrounds and identities to apply. Our commitment to diversity not only strengthens our workplace culture but also drives better outcomes for our clients. We value inclusivity and want applicants who may require special assistance or accommodation during the interview process to know we’re here to assist you.
- Use of AI in Interviewing
- At Cloud for Good, we believe in conducting interviews that are fair, equitable, and designed to evaluate candidates based on their qualifications and experience, with the organization. To ensure that all candidates are given an equal opportunity to demonstrate their abilities, we prohibit the use of AI or any other type of machine learning tools during the interview process.
- Candidates are expected to participate in the interview process remotely using video conferencing. Any attempt to use AI or similar technology to respond to interview questions, analyze or provide feedback on the interview process, or perform any other interview-related tasks is strictly prohibited and will be considered a violation of our policy and may result in disqualification from the interview process.
- We understand that some candidates may have disabilities or other circumstances that require accommodation during the interview process. In such cases, we will make reasonable accommodations to enable candidates to participate in the interview process to the best of their ability. However, we do not permit the use of AI or similar technology as a substitute for direct participation in the interview.