Director, Salesforce Technology Services in the USA or Canada

The Director of Salesforce Technology Services is a key leader of the growing technology team, enabling the organization to meet its ambitious growth goals. The role is split into three key areas of responsibility and will report directly to the Managing Director, Technology Services. First, successfully delivering client projects across all business units (nonprofit and higher education organizations). Secondly, leading a team of Salesforce architects and developers to deliver client work. Finally, serving as a thought leader, strategist, and innovator of the technology department within Cloud for Good.  

Location: Virtual: Home-based office in the USA or Canada.   

Work Authorization: Citizens or Permanent Residents of the USA or Canada.  

Travel: 10 -15% – Internal and Client Facing  

Responsibilities:

  • Client Services  
    • Collaborate across the organization to ensure projects are delivered on time, on budget, and of the highest quality, adhering to the technology roadmap  
    • Oversee the delivery and quality of technical deliverables, ensuring the correct technical solution, configuration and development is implemented on time to meet client expectations  
    • Oversee the QA aspect of delivering technical deliverables   
    • Participate in and facilitate client requirements and solution design   
    • Participate in consulting projects as a senior resource, as needed  
    • Gather feedback and best practices from client engagements to improve and refine technical offerings   
    • Support pre-sales and sales processes through scoping through thought partnerships and interactions with potential clients, as needed   
    • Maintain a billable quota of 10-20%  
  • Leadership  
    • Manage and provide leadership to Salesforce architects and developers in a distributed working environment  
    • Build and manage an effective and cohesive team of technologists to deliver Salesforce solutions to clients  
    • In partnership with leadership, define the technology staffing strategy as it relates to client and business needs  
    • Act as a point of escalation for architects and developers, as needed  
    • Participate in the performance management process through goal setting and performance reviews for assigned team members  
    • Act as a role model for Cloud for Good’s culture and values – actively build positive team culture   
    • Serve as a member of Cloud for Good’s Leadership team  
  • Innovation 
    • Drive internal initiatives that enable technology growth, efficiency, profitability, quality, and knowledge of technology staff   
    • Contribute/lead to technology team initiatives and assist with other relevant projects as needed   
    • Establish procedures and ensure proper use of project and release management tools and tactics across cross-functional teams, including user documentation and SOPs 
    • Maintains awareness of industry best practices and business levers   
    • Guide and maintain configuration and development standards and best practices to ensure the team is meeting platform expectations  
    • Contribute to thought leadership and development  
    • Serve as a public face for the company by assisting in marketing activities, such as writing blogs, participating in digital and in-person events, and writing customer success stories  

 

Qualifications and Education Requirements  

  • 6+ years experience in client services or consulting services  
  • 6+ years of hands-on experience with developing and configuring Salesforce technology  
  • Bachelor’s degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience 
  • Experience in Agile Delivery Methodology  
  • Demonstrated experience developing and implementing Salesforce technology best practices  
  • Experience managing a team in a project or professional services environment 
  • Presentation, communication, and facilitation skills 
  • Self-starter with proven ability to successfully kick-start new initiatives and to drive complex issues through analysis and resolution 
  • Technology Expertise:  
    • Salesforce technical certifications (Developer or Architect certifications) 
    • Salesforce integration skills integrating Salesforce with MuleSoft or other middleware products 
    • Solid experience in Data Modeling concepts and tools, including database experience with SOQL, SQL, and Oracle 
    • Experience in Apex development, Visualforce, Aura (Lightning Components), Java or JavaScript 
    • Experience with Eclipse IDE, VS Code, or Salesforce DX a plus 
    • Salesforce user experience layer design & build skills using Lightning Web Components (LWC), Aura, and JavaScript 
    • Ability to review/share feedback on Salesforce configuration and  development best practices supporting application scalability 
    • Demonstrate deep knowledge of all Salesforce product offerings  
    • Strong understanding of architectural design patterns, including object-oriented design patterns, common integration patterns, event-based architectures, etc. 

Preferred Skills  

  • Proven experience leading clients and engagement teams through complex solution implementations.  
  • Ability to lead simultaneous initiatives in an entrepreneurial culture.  
  • Multi-task oriented with a desire to work in a fast-paced environment.  
  • Excellent written and verbal communication skills.  
  • Strong, proactive leadership skills 

 

Additional Notes  

Travel is dependent on requirements.  Typical travel engagements post-Covid will include Managerial and Executive meetings, business travel for strategic sales or client engagements, and requested attendance to industry events. 

Equal Employment Opportunity 

Cloud for Good provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, ancestry, age, sex, disability, genetic information, marital status, pregnancy status, amnesty, veteran status, medical condition, or any other characteristics protected by federal, state and local laws. Cloud for Good complies with applicable state and local laws governing nondiscrimination in employment in every location where the company operates. This policy applies to all terms and conditions of employment. 

 



Your cover letter should include:

  • Why you’d like to work for us
  • Why you think you’d connect with our clients
  • Your unique experience and qualifications that make you the best candidate

No Calls Please!