Cloud for Good is seeking experienced technology professionals to lead Salesforce implementation projects with higher education institutions. Successful candidates will be highly experienced in Salesforce implementation and improvement projects and ideally have nonprofit or higher education industry experience.
The Business Architect should have extensive knowledge of Salesforce.com Sales, Service, Experience, and Education Clouds. They will be responsible for successfully creating custom applications using Force.com for educational use cases. Typical projects may include custom architectures built on top of the Education Cloud, Flow, Experience Sites, and applications from the AppExchange that extend the Force.com platform. The Business Architect will provide technical guidance to the development of Salesforce.com applications and business analysis expertise to ensure the final solution meets the client’s needs. At this time, special consideration will be provided to candidates that have experience with university Advancement and Alumni relations.
Location: Virtual: Home-based office in the US or Canada
Work Authorization: Citizens or Permanent Residents of USA or Canada. Cannot provide Visa sponsorship.
Travel: 10-20%
Qualifications and Education Requirements
- Salesforce certified (Administrator, Education Cloud Consultant required; Salesforce Solution Architect specialization certifications preferred)
- Minimum of three years technical implementation experience across multiple organizations, multiple clouds; Education Cloud and Advancement / Alumni Relations implementation experience a plus
- Demonstrated success as the lead business analyst or lead solution designer on a project larger than $500K
- Experience leading discovery sessions, gathering requirements, and writing user stories
- Strong consulting skills, including project and time management, communication, and teamwork/collaboration
- Industry knowledge of Advancement and Alumni Relations in higher education and/or nonprofit (gift processing, moves management, program management, alumni relations etc.). Experience working in an Agile Salesforce implementation project environment
- Proven track record of continuously improving organizations
Key Skills
- Facilitate productive discovery sessions and produce comprehensive documentation of requirements
- Ability to visualize and diagram complex business processes and requirements in an actionable format easily understood by all project stakeholders
- Write accurate and effective user stories
- Strong technical Salesforce data model and solution design skills up to but not including APEX or Lightning Web Component development (APEX or LWC development skill not required, but helpful)
- Salesforce environment management and deployment skills (Gearset experience a plus)
- Strong time management skills
- Strong written and verbal communication skills
- Knowledge of Salesforce products, features, and platform limits for solution design consideration
- Intellectual curiosity
- Passion for continuous learning
- Presentation skills
- Ability to facilitate productive discovery sessions with large number of stakeholders while keeping the conversation on track to accomplish meeting goals
Primary Responsibilities
- Lead the business analysis and/or solution design for 1-2 simultaneous Salesforce implementations
- Work collaboratively with technical Solution Architect, Developers and Configurators to determine appropriate solutions that will satisfy the client’s business needs
- Gather requirements and write user stories, acceptance criteria, and detailed proposed solutions
- Support the project manager and client product owner in prioritizing backlog
- Maintain up-to-date, accurate knowledge of Education Cloud, Nonprofit Cloud, and associated Salesforce products and features
- Lead implementation solutions in multiple Clouds and conduct proactive QA on the team’s solutions
- Show a commitment to customer satisfaction
- Provide mentorship and facilitate knowledge-sharing and growth opportunities for Business Analysts
- Deliver project assignments on time with excellence
Additional Responsibilities
- Provide feedback to CFG leadership on how the company can improve
- Contribute to the betterment of Cloud for Good
Disclaimers
- Diversity and Equal Opportunity Commitment
- At Cloud for Good, we adhere to the principles of Equal Employment Opportunity (EEO) and extend these principles to all our employees and prospective candidates. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, ancestry, age, sex, disability, genetic information, marital status, pregnancy status, amnesty, veteran status, medical condition, or any other legally protected characteristics as defined by federal, state, and local laws. Our commitment to non-discrimination applies across every location in which our company operates, and it encompasses all aspects of employment.
- Cloud for Good strongly encourages individuals from diverse backgrounds and identities to submit their applications. Our unwavering commitment to fostering diversity not only enhances our workplace but also enhances the outcomes we deliver to our clients. See our full diversity statement here.
- We value inclusivity and want applicants who may require special assistance or accommodation during the interview process to know we’re here to assist you.
- Use of AI in Interviewing
- At Cloud for Good, we believe in conducting interviews that are fair, equitable, and designed to evaluate candidates based on their qualifications and experience, with the organization. To ensure that all candidates are given an equal opportunity to demonstrate their abilities, we prohibit the use of AI or any other type of machine learning tools during the interview process.
- Candidates are expected to participate in the interview process remotely using video conferencing. Any attempt to use AI or similar technology to respond to interview questions, analyze or provide feedback on the interview process, or perform any other interview-related tasks is strictly prohibited and will be considered a violation of our policy and may result in disqualification from the interview process.
- We understand that some candidates may have disabilities or other circumstances that require accommodation during the interview process. In such cases, we will make reasonable accommodations to enable candidates to participate in the interview process to the best of their ability. However, we do not permit the use of AI or similar technology as a substitute for direct participation in the interview.