The Chief of Staff – Services will serve as a strategic and operational partner to the Chief Operating Officer (COO), leading the Shared Services function within Cloud for Good. As a trusted advisor and problem solver, the Chief of Staff will help streamline decision-making, lead cross-functional initiatives, and ensure leaders have the insights, processes, and support needed to scale effectively.
Location: Virtual: Home-based office in the US or Canada
Work Authorization: Citizens or Permanent Residents of USA or Canada. Cannot provide Visa sponsorship.
Travel: Maximum 20%
Key Responsibilities
Program Management
- Lead Program management and cross functional teams focused on:
- Mergers and Acquisitions
- Global Expansion
- Other Strategic Initiatives
Strategic Leadership & Shared Services
- Own the Shared Services function, providing direction across Delivery Excellence, Services Operations, Employee Readiness, and Enablement, Deal Support.
- Act as a thought partner to the COO, helping set and monitor priorities, organize execution, and ensure alignment with Cloud for Good’s annual objectives.
- Drive operational rhythm for the department, including leadership meetings, strategic planning cadences, and performance reporting.
Delivery Excellence
- Partner with Managing Directors to prioritize and track initiatives that improve delivery quality, standardize methodology, and reduce delivery risk.
- Maintain visibility into team performance metrics and translate insights into process improvements.
- Report progress on Delivery Excellence initiatives to Services Leadership.
- Ensure timely completion of project reviews and related documentation, reinforcing consistent knowledge sharing, compliance, and delivery accountability.
Services Delivery Operations / Internal Salesforce Support
- Serve as the strategic liaison for the internal Salesforce instance as it relates to service delivery needs.
- Collaborate with the Salesforce Admin team and key stakeholders to prioritize enhancements and ensure alignment with departmental goals.
- Drive cross-functional operational improvements by identifying areas for automation, streamlined workflows, and reporting optimization.
- Champion use of Salesforce data in decision-making across the Services organization.
Employee Readiness
- Oversee the onboarding and enablement strategy for new Services team members, ensuring consistent and role-specific readiness across delivery roles.
- Partner with Enablement and People teams to continuously improve onboarding programs and readiness KPIs.
Deal Support
- Oversee the cross functional RFP and Proposal Response Function
Qualifications
- 8+ years of experience in consulting, operations, or strategic planning roles, preferably within a professional services or technology environment.
- Strong understanding of service delivery operations and metrics.
- Experience working cross-functionally to manage complex initiatives with competing priorities.
- Familiarity with Salesforce as an internal operational platform.
- Excellent written and verbal communication skills, with the ability to influence and guide senior leaders.
- Strategic mindset with the ability to balance long-term planning and short-term execution.
Disclaimers
- Equal Employment Opportunity
- At Cloud for Good, we are proud to be an Equal Opportunity Employer and adhere to the principles of Equal Employment Opportunity (EEO). We do not discriminate in employment decisions or practices on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected characteristic.
- Our commitment to non-discrimination applies across every location in which our company operates, and it encompasses all aspects of employment.
- Cloud for Good strongly encourages individuals from diverse backgrounds and identities to apply. Our commitment to diversity not only strengthens our workplace culture but also drives better outcomes for our clients.
- We value inclusivity and want applicants who may require special assistance or accommodation during the interview process to know we’re here to assist you.
- Use of AI in Interviewing
- At Cloud for Good, we believe in conducting interviews that are fair, equitable, and designed to evaluate candidates based on their qualifications and experience, with the organization. To ensure that all candidates are given an equal opportunity to demonstrate their abilities, we prohibit the use of AI or any other type of machine learning tools during the interview process.
- Candidates are expected to participate in the interview process remotely using video conferencing. Any attempt to use AI or similar technology to respond to interview questions, analyze or provide feedback on the interview process, or perform any other interview-related tasks is strictly prohibited and will be considered a violation of our policy.
- We understand that some candidates may have disabilities or other circumstances that require accommodation during the interview process. In such cases, we will make reasonable accommodations to enable candidates to participate in the interview process to the best of their ability. However, we do not permit the use of AI or similar technology as a substitute for direct participation in the interview.