The Lead – Campaign Build Services is a player/coach role, managing a team of build resources while also supporting sales, client ad hoc work, and campaign build projects. This team is responsible for developing offline marketing campaigns and other complex segmentation that is critical to our customer’s ongoing day-to-day operations and overall fundraising success. The Lead works with other members of the Campaign Services team to ensure quality and timely outcomes for our customers.
Location: Virtual: Home-based office in the USA or Canada.
Work Authorization: Citizens or Permanent Residents of USA or Canada. Cannot provide Visa sponsorship
Travel: 10-20%
Responsibilities
- Manage a team of campaign services build staff, providing coaching and professional development through regular 1:1 and team meetings.
- Participate in consulting projects as a senior resource. Maintain a billable quota of 80% for your team, and 60% for you.
- Work closely with customers and direct marketing agencies to build offline campaign strategy.
- Verify, troubleshoot, and thoroughly quality check results of all campaign deliverables.
- Provide customer support for segmentation and data analysis questions.
- Develop content and participate in periodic customer-facing for ongoing project status meetings.
- Participate in the performance management process through goal setting and performance reviews for staff.
- Support the resource planning, cross-company visibility, and profitability model for campaign services through direct project management and for monitoring projects under your team’s responsibility.
- Support pre-sales and sales processes through scoping, thought partnership, and interactions with potential clients.
- Work with clients and engagement teams to anticipate project risks, resolve issues, consistently meet deadlines and achieve 100% client satisfaction.
- Own and maintain the build methodology for the practice and ensure the team follows it.
- Gather feedback and best practices from client engagements to improve and refine Cloud for Good’s Service Offerings.
- Act as a role model for Cloud for Good’s culture and values – actively build positive team culture.
- Serve as a public face for Cloud for Good. You may be asked to assist in marketing activities, such as writing blogs, participating in digital and in-person events, and writing customer success stories.
- Responsible for oversight of all time and materials work – both build and ad hoc projects.
Qualifications and Education Requirements
- 5+ years of hands-on experience working with the following: relational databases, SQL queries, data views/perspectives, and stored procedures OR 5+ years of project management experience in an agile environment working with CRM or data warehousing solutions.
- Marketing experience with nonprofit or commercial customers
Preferred Skills
- 5+ years of offline mass marketing campaign experience.
- Detail-oriented and motivated individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
- Customer success-oriented with a relentless focus on making our customers successful.
- Team player with a track record of building positive relationships with peers and others within a company.
- Ability to thrive in a fast paced and complex environment.
- Strong ability to work independently and accurately complete complex deliverables within a time bound environment.
- Proven experience leading clients and a team through complex solution implementations.
- Resourceful and strong problem-solving skills.
- Excellent analytical skills and the ability to develop processes and methodologies respectful of the associated large data volumes.
- Hands-on experience with core Salesforce products
- Salesforce Certified Administrator (201)
Disclaimers
- Equal Employment Opportunity
- Cloud for Good provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, ancestry, age, sex, disability, genetic information, marital status, pregnancy status, amnesty, veteran status, medical condition, or any other characteristics protected by federal, state and local laws. Cloud for Good complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment.
- Use of AI in Interviewing
- At Cloud for Good, we believe in conducting interviews that are fair, equitable, and designed to evaluate candidates based on their qualifications and experience, with the organization. To ensure that all candidates are given an equal opportunity to demonstrate their abilities, we prohibit the use of AI or any other type of machine learning tools during the interview process.
- Candidates are expected to participate in the interview process remotely using video conferencing. Any attempt to use AI or similar technology to respond to interview questions, analyze or provide feedback on the interview process, or perform any other interview-related tasks is strictly prohibited and will be considered a violation of our policy and may result in disqualification from the interview process.
- We understand that some candidates may have disabilities or other circumstances that require accommodation during the interview process. In such cases, we will make reasonable accommodations to enable candidates to participate in the interview process to the best of their ability. However, we do not permit the use of AI or similar technology as a substitute for direct participation in the interview.
Your cover letter should include:
- Why you’d like to work for us
- Why you think you’d connect with our clients
- Your unique experience and qualifications that make you the best candidate
No Calls Please!