Cloud for Good is seeking experienced technology professionals to lead Salesforce.com Managed Services projects with nonprofit organizations and higher education institutions. Successful candidates will be highly experienced in Salesforce solutions and ideally have nonprofit or higher education industry experience.
To be successful on client projects, this Project Manager will have strong project and time management and collaboration in a team environment. Salesforce knowledge across a variety of Clouds and/or functionalities, as well as one or more demonstrated areas of expertise is an additional benefit. Because most of the work of the Project Manager is client-facing, communication skills and a genuine interest in helping people are very important. The ability to collaborate with peers and clients while building consensus is also critical for success. Managed Services Project Managers will work with varied client team members, including client leadership. Experience in developing and maintaining long-term client relationships is essential.
Location: Virtual: Home-based office in the US or Canada
Work Authorization: Citizens or Permanent Residents of USA or Canada. Cannot provide Visa sponsorship.
Travel: 10-20%
Qualifications and Education Requirements
- Strong consulting skills, including project and time management, communication, and teamwork/collaboration
- Scrum certification, PMP or relevant experience, is preferred
- Agile methodology experience preferred
- Proven track record of continuously improving organizations or project teams and long-term client relationships
- Functional: Demonstrated success in leading large enterprise projects
- Declarative: Demonstrated success in designing and configuring complex solutions
- Salesforce and/or CRM knowledge
- Understanding of common business processes for nonprofits, such as major gift processing, moves management, and volunteer hour tracking.
- Understanding of common business processes for higher education, such as executive education program management, student retention, recruitment and admissions, and advancement
- Skills/knowledge in a few functional, declarative, or technical areas
- Bachelor’s degree in a related field or equivalent education/experience required
Key Skills
- Strong project management skills
- Strong time management skills
- Strong written and verbal communication skills
- Intellectual curiosity
- Passion for continuous learning
- Presentation skills
Main Responsibilities
- Lead and participate in multiple Managed Services projects
- Serve as first escalation point for clients
- Provide internal and external status updates
- Manage budget and scope
- Facilitate internal and external meetings
- Report on project status to internal leadership
- Monitor and mitigate project risks through project schedules and client communication
- Optimize non-billable time for continued professional development and contributions to CFG
- Provide feedback to CFG leadership on how the company can improve
- Show a commitment to customer satisfaction
- Deliver project assignments on time and within budget
- Perpetually contribute to the betterment of Cloud for Good
Disclaimers
- Equal Employment Opportunity
- At Cloud for Good, we are proud to be an Equal Opportunity Employer and adhere to the principles of Equal Employment Opportunity (EEO). We do not discriminate in employment decisions or practices on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected characteristic.
- Our commitment to non-discrimination applies across every location in which our company operates, and it encompasses all aspects of employment.
- Cloud for Good strongly encourages individuals from diverse backgrounds and identities to apply. Our commitment to diversity not only strengthens our workplace culture but also drives better outcomes for our clients. We value inclusivity and want applicants who may require special assistance or accommodation during the interview process to know we’re here to assist you.
- Use of AI in Interviewing
- At Cloud for Good, we believe in conducting interviews that are fair, equitable, and designed to evaluate candidates based on their qualifications and experience, with the organization. To ensure that all candidates are given an equal opportunity to demonstrate their abilities, we prohibit the use of AI or any other type of machine learning tools during the interview process.
- Candidates are expected to participate in the interview process remotely using video conferencing. Any attempt to use AI or similar technology to respond to interview questions, analyze or provide feedback on the interview process, or perform any other interview-related tasks is strictly prohibited and will be considered a violation of our policy and may result in disqualification from the interview process.
- We understand that some candidates may have disabilities or other circumstances that require accommodation during the interview process. In such cases, we will make reasonable accommodations to enable candidates to participate in the interview process to the best of their ability. However, we do not permit the use of AI or similar technology as a substitute for direct participation in the interview.
No Calls, Please!