The Production Consultant will be responsible for all assigned deliverables. In conjunction with the client, they will determine prioritization, identify if a request is in scope or not, work with the team to determine who has capacity, and with the client to set expectations. In addition to production management, this individual is responsible for keeping documentation update as requirements change and for providing quality assurance for all deliverables. Lastly, this role is responsible for keeping the client informed of status of deliverables through email, status tracking systems, and weekly recurring meetings.
Location: Virtual: Home-based office in the USA or Canada.
Work Authorization: Citizens or Permanent Residents of USA or Canada. Cannot provide Visa sponsorship
Travel: 10-20%
Responsibilities
- Responds to incoming requests and works with the campaign and technical team to ensure delivery is timely and accurate.
- Works with the client to determine the prioritization for all deliverables and manages the schedule accordingly.
- Prepares and participates in weekly status reports and facilitate reoccurring status update meetings with the client
- Review and resolve or escalate all cases filed by client related to Campaign Services
- Deliver training, documentation, and education for clients
- Act as a client’s trusted advisor
- Advocate for the client
Qualifications and Education Requirements
- Knowledge of nonprofit business processes, based on 3+ years working in the nonprofit industry, ideally in a campaign or user support role
- Mass marketing experience with nonprofit or commercial customer
- The ability to translate between non-technical and technical audiences
- The ability to effectively prioritize and escalate issues where appropriate
- Excellent written and verbal communication skills
- The ability to engender a team spirit within a team of both external and internal players
- Confident, can-do attitude, focused on the client’s success
Preferred Skills
- Detail-oriented and motivated individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
- Customer success-oriented with a relentless focus on making our customers successful.
- Team player with a track record of building positive relationships with peers and others within a company.
- Ability to thrive in a fast pace and complex environment.
- Strong ability to work independently and accurately complete complex deliverables within a time bound environment.
- Resourceful and strong problem-solving skills.
- Excellent analytical skills and the ability to develop processes and methodologies respectful of the associated large data volumes
- Hands-on experience with core Salesforce products (Sales cloud, NPSP)
Disclaimers
- Equal Employment Opportunity
- At Cloud for Good, we are proud to be an Equal Opportunity Employer and adhere to the principles of Equal Employment Opportunity (EEO). We do not discriminate in employment decisions or practices on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected characteristic.
- Our commitment to non-discrimination applies across every location in which our company operates, and it encompasses all aspects of employment.
- Cloud for Good strongly encourages individuals from diverse backgrounds and identities to apply. Our commitment to diversity not only strengthens our workplace culture but also drives better outcomes for our clients. We value inclusivity and want applicants who may require special assistance or accommodation during the interview process to know we’re here to assist you.
- Use of AI in Interviewing
- At Cloud for Good, we believe in conducting interviews that are fair, equitable, and designed to evaluate candidates based on their qualifications and experience, with the organization. To ensure that all candidates are given an equal opportunity to demonstrate their abilities, we prohibit the use of AI or any other type of machine learning tools during the interview process.
- Candidates are expected to participate in the interview process remotely using video conferencing. Any attempt to use AI or similar technology to respond to interview questions, analyze or provide feedback on the interview process, or perform any other interview-related tasks is strictly prohibited and will be considered a violation of our policy and may result in disqualification from the interview process.
- We understand that some candidates may have disabilities or other circumstances that require accommodation during the interview process. In such cases, we will make reasonable accommodations to enable candidates to participate in the interview process to the best of their ability. However, we do not permit the use of AI or similar technology as a substitute for direct participation in the interview.