Apsona
Tools

My Favorite Things: Apsona for Salesforce

Apsona for Salesforce is one of my favorite things for many reasons, but most of all because when I’ve reached the limit of what I can do in Salesforce without code, I know that Apsona will be able to move that limit for me much farther than I had imagined and allow me to accomplish my tasks without needing code.

Social-Customer-Service
Communication

Introducing Social Customer Service

For organizations of any size, listening to constituents online doesn't only present the opportunity to uncover and address complaints and issues, but the opportunity to learn, improve, and engage your audience in new ways to strengthen - or build new - relationships over time. If you are a connected nonprofit, or aim to be one, I’d strongly encourage a close look at the Service Cloud, and the Social Customer Support Starter Pack.