When you need help, Cloud for Good can provide you with access to our Salesforce certified nonprofit and education experts. Our team will help you resolve your issues faster and give you peace of mind.
Cloud for Good will assign a certified Salesforce Cloud Consultant to your organization who will be your primary contact. The consultant will meet with you regularly to understand your needs and provide advice and solutions to help you optimize your Salesforce usage.
On Call Support
Cloud for Good will be available via email, phone, and web conferencing to help you with modifications to your configuration, manage your security model, create new custom reports, and create workflows and validation rules.
Cloud for Good will hold a regular open Q&A office hours session with your users to answer questions and share best practices. This session will be customized for your organization’s needs.
Cloud for Good will regularly review your system to identify issues including duplication alerts, AppExchange package updates, backup management, and storage usage.
Your application should evolve together with your mission and programs. Our team will review your database and hold conversations with key users to identify and recommend potential enhancements.
Sometimes “point and click” is not enough. To support organizations with significant code bases that require occasional analysis, fixes, upgrades, and minor new programming we offer a virtual developer support on demand.