Thanks very much for your thoughtful comment. You’re absolutely right. Thankfully, we’re just getting started:-) We’ll introduce custom object support this quarter, which will allow for the configuration/customization you describe. I also hasten to add that we’re doing it differently than anybody else. We’re focused on keeping the app easy to use and intuitive while adding a series of powerful features over the next two months. Custom object support is one. Other notable upcoming features include contact sync and calendar sync. There will be a lot to love about Cirrus Insight for nonprofits and for-profits alike. Stay tuned! And email me if you’d like to be in the pilot group for any or all of the above. We’d love to get your feedback.

I recently evaluated Cirrus Insight and Appirio Cloud Factor in depth for our client-facing forum (I work on Convio/Blackbaud Common Ground, a Force.com fundraising/constituent management app for nonprofits).

Cirrus Insight is certainly easy to install and use, and it works with @gmail.com addresses since Cloud Factor needs to be installed through Google Marketplace. Cirrus Insight is set up for how private/for-profit organizations typically use Salesforce with little apparent options for customization/configuration.

I wish this post had been a little more nonprofit focused.

For example, nonprofits are probably more interested in donation history than open opportunities. Nonprofits may or may not be using cases (most I’ve spoken to/worked with don’t). Its Create a Contact functionality can be tricky for organizations using the 1 to 1 account model. And there’s no apparent support for Households in the starter pack, or as in Common Ground, to set a new contact as an Organization (Household is the typical default).

Could the Brandon be so kind as to elaborate on the app’s use specifically in nonprofit environments? Thanks!